Refund policy

At Kitchen Box, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what was advertised, please contact us and we will assist you with a replacement or refund, subject to the conditions below.

1. Eligibility for Return

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product received is significantly different from the product shown or described on our website.
  • The product was damaged during shipping.

Return requests must be submitted within 7 days of delivery.

2. Unboxing Video

For damaged, defective, or incorrect orders, we strongly recommend recording a clear unboxing video from the moment the package is opened.

Please provide:

  • Your Order ID
  • Photos of the product and packaging
  • A clear video showing the issue, if available

This helps us investigate the issue and process your request faster.

3. Non-Returnable Situations

Returns may not be accepted for:

  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Products that have been modified or intentionally damaged.
  • Requests made after the applicable return period.
  • Change-of-mind returns, unless specifically offered for that product.

4. Return Shipping

If the product is confirmed to be defective, damaged, incorrect, or significantly different from its description, Kitchen Box will provide an appropriate resolution, which may include replacement or refund.

If a return is approved, we will provide instructions for returning the product.

5. Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method used for the order, where technically supported.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Replacement

Where possible, we may offer a replacement instead of a refund for damaged, defective, or incorrect products.

Replacement availability may depend on stock.

7. BUY 3 GET 3 FREE Offer

For orders placed under our BUY 3 GET 3 FREE promotion, the complete promotional order may need to be returned together if the return is approved, unless otherwise agreed by Kitchen Box.

8. Cancellation

Because orders may be processed quickly, cancellation requests should be submitted as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

9. How to Request a Return or Refund

Please contact us at:

Email: onlinekitchenbox@gmail.com

Please include:

Subject: Return/Refund Request – [Order ID]

Order ID:
Name:
Reason for Request:
Photos/Video:

Our support team will review your request and provide the next steps.

10. Contact Us

For any questions regarding returns, replacements, or refunds, contact:

Kitchen Box
Email: onlinekitchenbox@gmail.com