Shipping policy

At Kitchen Box, we aim to process and deliver your orders safely and as quickly as possible.

Contact Email: onlinekitchenbox@gmail.com

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive tracking information through the contact details provided at checkout.

2. Delivery Time

For orders within India, the estimated delivery time is generally:

📦 5–10 business days

Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our control.

Remote or hard-to-reach locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, Kitchen Box may offer FREE SHIPPING or other shipping promotions.

4. Order Tracking

Once your order has been shipped, tracking details may be provided to you through your registered email address, phone number, or other available communication method.

You can use the tracking information to check the status of your shipment.

5. Delayed Deliveries

Although we aim to deliver within the estimated timeframe, delays can occasionally occur due to:

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete address information
  • Natural events or other circumstances beyond our reasonable control

If your order is delayed significantly, please contact us at onlinekitchenbox@gmail.com and we will assist you.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping charges may apply for re-shipment where applicable.

7. Damaged Package

If your package appears damaged when delivered, please take photographs/videos of the package and product and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

8. Online Payment Only

Kitchen Box currently accepts online payments only.

We do not offer Cash on Delivery (COD) at this time.

Your order will be processed only after successful payment confirmation.

9. Delivery Attempts

Our courier partner may make multiple delivery attempts according to their delivery procedures.

Please ensure that someone is available at the provided delivery address to receive the package.

If the courier returns the package due to repeated failed delivery attempts or an incorrect address, re-shipping may be subject to additional charges.

10. Contact Us

For shipping-related questions, please contact:

Kitchen Box
Email: onlinekitchenbox@gmail.com

We are happy to assist you with your order and delivery concerns.

Thank you for choosing Kitchen Box!